*spar is a supermarket chain in south africa*
i shop at your store in rynfield. at least twice a week. my man also shops there a few times a week.
this evening, i stopped there again for bread, milk and hamburger patties. and ice cream. my man had asked me to get him a carton of cigarettes. kent one.
i pause here a moment to tell you that when my man realised that he could not stop smoking, he switched to kent one. they are the lightest cigarettes on the market. the next one up, kent ultra, is considerably higher in tar and nicotine, and give him a sore chest and headaches.
this evening the cigarette counter lady (CL) says they are out of stock of kent one. i complain to her that they do not keep enough stock.
ME: you do not keep enough stock
CL: yes, we do
ME: no, you don't. you are out of stock.
CL: you can have kent ultra
ME: i don't want kent ultra. i want kent one. you don't keep enough stock. my man buys his cigarettes here, and 2/3 times a month you don't have stock. month after month. you don't keep enough stock!
CL: yes, we do.
ME: no, you don't! *sigh* just give me kent ultra.
CL: um. we are out of stock...
ME: *very annoyed* can i see your manager?
i complain to the manager (MR) that they don't keep enough stock.
ME: you don't keep enough stock
MR: yes, we do
ME: no, you don't. you are out of stock
MR: yes, we do
ME: no! you don't! my man buys his cigarettes here, and 2/3 times a month you don't have stock. month after month. you don't keep enough stock.
ME: leave inconvenienced and angry, and determined not to shop there again
so. dear spar people
please tell your manager in rynfield that they don't keep enough stock. if they run out of kent one 2/3 times a month. month after month. they don't keep enough stock.
and. dear spar people
please tell your manager that the following would be an example of a better conversation to have with a client:
ME: 1 carton of kent one please
CL or MR: sorry. we are out of stock
ME: you don't keep enough stock. my man buys a carton every week, and you are out of stock 2/3 times a month, every month, month after month. you don't keep enough stock
CL or MR: oh, i'm so sorry to hear that! thank you for bringing that to my attention. i will look into it
ME: i would appreciate it if you ordered a little more, and kept enough stock
CL or MR: i apologise for your inconvenience. we are expecting stock tomorrow. shall i give you a call when it arrives, and keep a carton aside for you?
ME: thank you
CL or MR: i will ensure that we will increase our stock-order, so that you will not encounter this problem again. i apologise once more
ME: leave inconvenienced but placated and with renewed loyalty
*i know smoking is a very bad habit. so does the man.
and for the record - i don't smoke*
love, jacki
jacki janse van rensburg - SCRAPPIN TIMES scrapbook shop, benoni, gauteng, south africa
