i explained in the previous post what my blogging problem was. i could not get my payment through. if my payment had gone through in august, when i started trying, it would have cost me about R100 less than it cost me when it did eventually went through, as our Rand had gone into a bit of a free-fall against the US$. in august it was about R7,50 for a dollar, and now it is about R9,20! uggg! this added to my annoyance, as R100 extra is quite a lot of money.
i never expected any credits or financial compensation, but i yesterday i got an email telling me that typepad would give me a $25 credit towards my next payment. do appreciate it! the $25 more than covers the increase in fees due to the exchange rate. thank you so much!
i am in the service industry myself, and this has just proved to me once again that there will always be complaints and unhappy customers. but, the way you deal with them makes the difference in how they perceive you. often a previously unhappy customer treated well, will be a more loyal customer in the future. at least a complaining customer gives you the opportunity to do something about the problem, a customer that just goes away unhappy is one lost forever...
thanks to typepad for your support! i am happy again!
i also have to mention that when i started blogging, i tried blogger. i actually had a blogger blog, and had it running for about 2 weeks. and i could not get it to work. i had all sorts of problems, on my shop's computer, and at home. and i asked them for help quite a few times, but never got any response. so, i moved to typepad, and have been happy ever since, bar this issue. whenever i have asked for any help on any issue, typepad has responded, mostly on the same day, and they have always tried to resolve my problems, even with the billing issue.
so, i'm all paid up for another year, and oil has been poured on stormy waters. besides, moving a blog is almost impossible. so, back to full-steam blogging! it will take more than this issue to get me to shut up...
i made this watch more than 2 years ago, from instructions in the creative reflections magazine. i still love it, but i don't wear it as all the ribbons get scratchy. so it hangs in the shop.
i'm off to conquer my inbox, and hopefully do some scrapping.
jacki janse van rensburg - SCRAPPIN TIMES scrapbooking shop, benoni, gauteng, south africa
